Fulfillment Policy for SocialMarketingAdvice.com
Welcome to SocialMarketingAdvice.com! We are dedicated to providing our customers with exceptional service and quality products. This Fulfillment Policy outlines our processes related to order fulfillment, cancellations, and refunds, ensuring a transparent and satisfactory experience for you.
Order Processing:
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Order Confirmation: Upon placing your order, you will receive an email confirmation. Please check your spam folder if you do not see it in your inbox.
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Processing Time: Orders are typically processed within 1-3 business days, or based on a pre-approved timeline. We will notify you if there are any delays or issues.
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Delivery: Delivery times may vary based on your specific needs chosen at checkout. Estimated delivery times will be provided with your order confirmation.
Cancellation Policy:
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Cancellation Window: Orders can be cancelled within 24 hours of placement, free of charge. Please email [info@socialmarketingadvice.com] to cancel an order.
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Late Cancellations: Orders cancelled after 24 hours may be subject to a cancellation fee, as your order may already be in the process of being fulfilled.
Refund Policy:
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Satisfaction Guarantee: We stand by our products and services. If you are not completely satisfied with your purchase, please contact us within 30 days of receipt to initiate a return or exchange process.
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Conditions for Refunds: To be eligible for a refund, services must not have been commenced or completed.
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Refund Process: Upon receipt of the cancellation of services, we will evaluate the service status before issuing a refund. Refunds will be processed to the original method of payment within 7-14 business days.
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Exceptions: Please note that certain items may be exempt from refunds. These include digital products, personalized items, and services completed to satisfaction.
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Damaged or Incorrect Items: If you receive an incorrect item, please contact us immediately to arrange for a replacement or refund.
Contact Information:
For any questions or concerns regarding your order, cancellations, or refunds, please contact us at:
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Phone: 704-287-5814
We value your business and are here to provide you with the best possible experience. Thank you for choosing SocialMarketingAdvice.com!